Digital transformation has undergone a metamorphosis in South Africa that is ramping up the evolution of business in the wake of the Covid-19 pandemic. Keeping up with the deluge of essential IT skills that are required to meet the growing demand and opportunities in this sector, is no small feat.

The pace of digital transformation is staggering as South African organisations adopt digital technologies to enhance and support new business processes in our new normal. The far-reaching consequences fundamentally alter the culture of a business and ultimately its customer experience which is why it is crucial to partner with a trusted name in the space. It is critical to work with an organisation that is able to assess your business needs and offer a tailor-made solution wherever you may be in your digital transformation journey.

Business transformation is not a new concept, it is a natural progression for any growing business, the pace of it has however been sped up by the pandemic and the altering perceptions and needs of the consumer, new channels and technologies.

Business transformation can be driven by numerous factors like:

• Technological  Innovations
• Customer behaviour and demands
• Innovation and new inventions
• Ecosystem interdependence
• Interconnectedness of everything

 

A few questions you need to be asking yourself about your Digital Transformation journey

• Where is our business in its digital transformation journey?
• Have we considered its strategy, not the technology that drives an organisation's digital transformation?
• Why do we need a digital transformation?
• What must we achieve in order to transform?
• What exactly do we need to transform?
• What changes are required in order to transform?
• How will a digital transformation impact our organizational structure?
• How will a digital transformation impact our operational structure?
• What technology do we need to facilitate our transformation?
• What technology will enable us to achieve our ultimate goals?
• How do we execute the transformation?
• What are the timelines for the transformation?
• How will digital transformation impact our company culture?

 

Some of the common reasons for pursuing digital transformation to keep in mind:

• To improve customer experience
• To improve production efficiency
• To improve process efficiency
• To improve decision-making
• To outstrip the competition

 

The starting point of a strategic roadmap for digital transformation is to articulate the challenges faced by your organisation.

A clear list of challenges will keep you aligned with your strategic vision or goals and heading in the right direction.

Common challenges faced by businesses today wanting to embark on a digital transformation journey or have already started their process;

• Lack of strategy
• No clearly defined roadmap
• Lack of people skills
• Lack of understanding of the technology
• The wrong business and technology partner who doesn’t have a clear, holistic understanding of your business.

 

Dotcom Consulting Services and Solutions, assisting businesses through their digital transformation journey

Dotcom, a South African Information Technology company, specialising in Software Solutions, Cloud Services and Solutions, Consulting Services and Cyber Security, is proud of its business and technical professionals, who guide organisations to achieving business goals as well as leading in strategic direction. A Dotcom Software Consultant guarantees an experienced voice, along with the necessary skills, to enhance business performance and processes, whether the needs are technical, strategic or managerial.

Our consulting team guarantees an experienced voice with exemplary skills that enhance business performance and processes, whether the needs are technical, strategic and/or managerial. Dotcom is able to assist with:

 

Project management

Our project management team has successfully managed projects of varying magnitudes – everything from large-scale, enterprise-wide projects to small project teams deploying front-line initiatives. Whether rescuing a project that is off course or developing methodologies to enable future project success, we have both the expertise and the track record to get you there.

 

Business and system analysis

Our skilled Business & System Analysts can clearly, crisply and comprehensively identify needs and determine solutions. We follow either an agile or waterfall approach to defining requirements, depending on the needs of our clients.

 

User interface design

We understand the vital importance of the entire UX/UI process – Ranging from the research stage, through design sprints, user testing and the final steps of UI design. Keeping all these fundamental principles foremost, we design only the best digital experiences for both mobile and web.

 

Solution architecture

Our solution architects help businesses both understand existing technology systems, as well as plot out a realistic path toward higher enterprise efficiency, lower total cost of ownership, easier compliance and smarter governance.

 

Business intelligence

Our portfolio spans all the way from visualisation, Bi and data analytics to customer journey and data science solutions. This allows our customers to effortlessly explore data through automated predictive analytics that provide business insights.

 

Software development

Our experienced team of software developers assist our clients through their software development journey. We have a vast range of experience across various technologies and industries.

 

Dotcom Consulting Services are ready and able to assess your business needs and offer a tailor-made solution wherever you may be in your digital transformation journey.

Dotcom is proud of its business and technical professionals, who guide organisations to achieving business goals as well as leading in a strategic direction.

A Dotcom Software Consultant guarantees an experienced voice, along with the necessary skills, to enhance business performance and processes, whether the needs are technical, strategic or managerial.

Digital transformation is about using digital technologies to improve and sometimes change processes, streamline systems, enhance customer experiences, add customer value, identify new opportunities and possibilities and even new routes to market. Digital transformation can go beyond the use of digital technologies to support or improve current processes and existing methods, it can even be a starter in building new business models, using digital technologies. With new and increasing channels and a growing digital customer base and digital-savvy customers, there is an urgency to challenge the norms and forge ahead with omnichannel business models with multiple routes to market.

Give Dotcom a call if you are looking for a youthful, dynamic and experienced team to partner with.

 

Top trends in digital transformation:

• Mobile technologies and social media
• Growing customer expectations
• Extended Enterprise as a keyword of digitization
• Analytics and the era of context
• Big data
• Artificial Intelligence
• IoT (Internet of Things)