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The role of information technology consulting and software solutions

12th May, 2022

Digital technology is a fast-evolving field and is becoming increasingly automated. For Business, new digital technologies change consumer behaviour and often create a need for businesses to improve operational processes and consumer interaction. This, in itself, becomes one of the main driving factors for a business to deploy effective digital solutions for long-term business sustainability.

However, initiating, developing and deploying the right software solution for a particular business, involves understanding the current IT Infrastructure, system analysis, business intelligence and the various operational objectives a business needs to achieve.


The reach of information technology spans most areas of business and needs the attention and support of the right software solutions partner 

As taken from the Oxford Dictionary, Information Technology, better known as IT, is the study or use of systems (especially computers and telecommunications) for storing, retrieving and sending information.

IT has become the backbone of infrastructure for Business. Hardware, Software, Telecoms and networking components all form part of a business’s IT infrastructure.

Digital transformation has become a pressing issue and creates the need for innovative software solutions, but before an effective software solution can be proposed, IT infrastructure capabilities need to be analysed.

Developing winning methodologies for the successful transformation of existing systems or the introduction of new solutions requires the right skill and qualifications to support your needs.

Here at Dotcom, we understand that different kinds of businesses have varying software needs. A freight forwarder will have different software requirements than a telecommunications organisation or financial services provider.

Working with a digital transformation partner who understands that there is not a “one-size-fits-all” approach to software solutions is more likely to help you develop winning methodologies in your IT system requirements going forward.

Dotcom Software Solutions offers a value-added service as we perform an in-depth evaluation of your current set-up and ensure that we understand your business goals before we offer a proposed bespoke software solution or software solution consulting.


Software solution architecture is a complex undertaking and is handled best by a seasoned team of skilled professionals

When it comes to your company’s software solution architecture, you need a top-quality product that addresses your business’s operational requirements.

However, your software solution will most definitely impact the way your business stores, retrieves and sends information, meaning it will directly impact your IT infrastructure foundation.


The process of software solution architecture therefore involves:

  1. Business and System Analysis: Researching and understanding your current business and system setup and how you want to improve your process flow to achieve business objectives
  2. Solution Architecture: Once the understanding of existing technology systems has been established, the architecture of a realistic solution to improve efficiency, decrease costs, improve compliance and improve governance commences. The solution further needs to be put on a realistic roadmap for development.
  3. Software Development & Project Management: Most architected software solutions require multiple types of software developers all incorporated into the project, at different points in time, as per the predetermined roadmap.
  4. UX and UI Design: Since your employees and/or customers will be using the software system regularly, you need to ensure that the software is intuitive, user-friendly, and has all the functions your business needs to perform its operations optimally.
  5. Business Intelligence: The foundation of any solution is its ability to handle data. Effortlessly explore data through automated predictive analytics that provide business insights.


The Dotcom team consists of talented professionals that assist businesses through the entire solution architecture and development process. The team is committed to providing the most suitable software solutions that uncomplicate operational processes, reduce operation downtime and further improve operational costs.

However, as more technologies evolve and digitisation remains on the rise, any software solution will need to be analysed and further improved. Any business’s software solution will need to remain iterative to keep abreast of ever-changing environments.

Dotcom Software further offers full consulting services, including business intelligence, either pre or post software solution development.


Solution architecture defines the functional requirements of business operations for the tailoring of IT solutions

Dotcom offers premium quality software solutions and architecture services. Our initial consultation with clients involves fully understanding their business and software needs.

After carefully evaluating the information gathered from the consultations, we can tailor-make a unique product to help take your business to new heights.


Our software solutions either incorporate or include:

  • Website or Web App Development
  • Mobile App Development
  • Artificial Intelligence & Machine Learning Capabilities
  • Data & Analytics solutions


Whether your operations team needs software that is more intuitive, logical and functional, or you want a complete overhaul of your current system, we are the company best placed in South Africa to provide excellent solutions architecture. Software solution architecture defines the functional requirements of business operations for the tailoring of IT solutions.

Further, Business Intelligence Software can have a positive impact on assisting businesses to find the right operational direction for the business and can impact dramatically on the digital transformation process and key decision making. It is essentially data gathering, analysis and visualisation.


The software development life cycle is a structured process that enables the right solution to meet and exceed expectations

When working with Dotcom, you will notice that we have a sophisticated software development life cycle in place so that we can provide the best software solution for your needs.


Dotcom’s software development cycle typically consists of the following steps:

  • Initial consultation
  • Planning
  • Establishment of requirements
  • Design of software product
  • Building software
  • Documenting findings
  • Extensive testing
  • Deployment of the software solution
  • Continuous improvement and maintenance of the software


Importance and benefits of secure software solutions in digital transformation

Digital transformation refers to the process of using digital technologies to upgrade or overhaul a business’s current procedures, operations and culture so that they can better serve their customers, and meet the ever-changing industry requirements.

When you speak of reimagining a business in this new, digital age, you’re referring to digital transformation.


Below is why it is important and beneficial to have secure software solutions in digital transformation:

  • Protects your company’s intellectual property
  • Gives your customers peace of mind that their personal details won’t be hacked
  • Prevents spyware, viruses, malware, and attempts at identity theft on your platform
  • Protects confidential information
  • Helps ensure compliance
  • It can help save you money in the long run. Many people underestimate the cost of losing vital company information, intellectual property, and data. Having a secure software solution in place helps prevent this.


At Dotcom, we believe that it is vital to work with the right provider and one who can supply the right software solutions for your needs 

There are multiple reasons for this:

  • Having the right software solution helps your company prevent and cope better with evolving and new cyber security threats.

  • The correct software adopts a multi-layered approach to security. From sophisticated encryption tools, high-quality antivirus software, malware scanners, state of the art intrusion detection systems, to solid firewalls. A multi-layered approach is always better and more effective.
  • Suitability for your company’s needs. At Dotcom, we take the time and effort to understand who should have access to what, how your software system should be laid out, and who needs to approve certain things.


Are you looking for a new digital transformation partner? If so, Dotcom would be delighted to assist you with an explanation of what we can offer you, and how we can benefit your business.

If your company is in the process of digital transformation, any new or improved software solution needs to include a result that will help you achieve your business goals.

Dotcom Software Solutions

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Dotcom Software Solutions